Top Of The Line Motors and Transmissions

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sales@topmotorandtransmissions .com

Terms, Conditions and Warranty
A Satisfied Customer is our Number 1 Goal!
At TOPOFTHELINEMOTORSANDTRANSMISSIONS.com, customer satisfaction always comes first.
That’s why we back our engines with a – 6 months parts and labor warranty. Read on to find out
more about the terms of conditions of your used engine warranty.
1. The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring
and sensors are not warranted.
2. In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE
Certified Automotive facility. An Engine Diagnostic Report can be sent to you or your ASE
Certified Automotive facility in the event that a diagnostic report is not available.
3. Engine warranties are limited to manufacturing defects in the block, heads, pistons,
crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached
accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water
pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc. Diesel Engines:
We do not cover injectors, high pressure oil pumps, high pressure fuel injectors or any
other part which is not part of the core engine as defined above.
4. We are not responsible for improper installation and or labor charges.
5. All returned parts or cancelled orders are subject to a 25% handling and processing fees
plus customer assumes all shipping costs.
6. All mis-ordered or mis-diagnosed parts will be assessed a 25% processing charge and
freight both ways, regardless of the reason…
7. We do not assume towing, shipping, transportation, and car rental cost.
8. Usual delivery time is about 7-14 working days but due to some unusual circumstances
please allow additional time.
9. All residential deliveries incur a $125 shipping charge, unless agreed to otherwise.
10. Extended warranty will be activated upon notification of installation of part.
11. Engine or transmission must be installed AND warranty activated within 10 business
days of delivery OR ALL WARRANTIES WILL VOIDED. Falsifying information will
automatically void your warranty.
12. Exchanges or Store credits only after the part has been in customer possession for more
than 30 days.
13. Although TOP OF THE LINE MOTORS AND TRANSMISSIONS makes every effort to make
the part look as nice as possible before it ships no warranty or guarantee is made
towards the appearance of that part.
14. Make sure to inspect all parts before signing for them on delivery.
15. The stated mileage is not guaranteed and is correct to the best of our knowledge.
16. We do not warranty oil leaks/damage on engines or transmissions due to non-replaced
seals, gaskets or filters.17. OEM auto parts are interchangeable with multiple years, makes and models which
means the same part is an exact fit for multiple makes and models as determined by
OEM standards. We guarantee the part we sell to fit your vehicle.
18. All deposits are non-refundable.
19. Any engine and transmission returned not in the same assembled condition as it was
received will not be refunded under any circumstances. If the engine or transmission is
disassembled in any way without our express written authorization it will void the
warranty.
20. Engines are tested, visually inspected and cleaned.
21. If you were charged a core fee, you will not be refunded if there are cracks or holes in
the block or head or if the engine is disassembled or if not returned within 30 days.
22. No Refunds will be issued due to Shipping Damage or Broken Items if not reported
within 48 Hours of Delivery to QUE and the Freight Company, which is the deadline to
file a Freight Claim. Additionally, some form, such as an email, of written verification
from the Freight Company of the Freight Claim must be retained in your records
regardless of the time frame the Freight Claim was reported in.
CONDITIONS THAT WILL VOID WARRANTIES:
If the item is improperly installed.
If the item is used for racing.
If the item is operated without proper lubrication or cooling regardless of the reason.
Engine Warranty – Full Detail
One-time Labor Warranty Claim Service:
We provide a one-time labor warranty claim service for our products.
You may only file a single labor warranty claim on any product you purchase from us,
without the possibility of filing any future claims on the same product.
Our warranty claim service professionals will work diligently to ensure your warranty
claim experience is a success.
We reserve the right to charge any necessary fees in connection with the fulfillment of
any valid warranty claim.
*PLEASE NOTE: Falsifying information will automatically void your warranty.
TOP OF THE LINE MOTORS AND TRANSMISSIONS warrants to the original purchaser that each
used engine sold by TOP OF THE LINE MOTORS AND TRANSMISSIONS shall be free from
knocking, excessive oil consumption and cracks in the block, subject to the following terms and
conditions.DEFINITIONS:
Engine: As used herein, the term engine shall mean, a used engine assembly (basic block,
cylinder head and internal components) supplied by TOP OF THE LINE MOTORS AND
TRANSMISSIONS of the original manufacturer – Everything else is left on for convenience
purposes only.
STANDARDS:
Subject to the limitations listed herein, TOP OF THE LINE MOTORS AND TRANSMISSIONS at its
option will either give the customer another engine of the like kind and quality, if available from
TOP OF THE LINE MOTORS AND TRANSMISSIONS stock or refund the purchase price if TOP OF
THE LINE MOTORS AND TRANSMISSIONS agrees engine defective. TOP OF THE LINE MOTORS
AND TRANSMISSIONS will not be responsible for any labor cost incurred by the customer.
LIMITATIONS:
This warranty applies only to the used Engine or Transmission. This warranty shall not
apply to or include the following:
23. Repair or replacement required as a result of any accident or misuse.
24. Repair or replacement of any engine item, including specifically, without limitation, to all
components of the cooling, fuel, electrical, engine control system, and all ignition system
components, belts, hoses and filters.
25. Any engine used for competition racing or related purposes.
26. Any engine which has been repaired or remodeled to which any device or accessory not
conforming to original manufacturer specifications has been installed.
27. Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of
lubrication. The warranty will be void on any engine returned with the heat tabs missing
or melted out. Heat tabs will melt at 260 degrees and above.
28. Any warranty repairs must be authorized by TOP OF THE LINE MOTORS AND
TRANSMISSIONS and will be handled on a case-by-case basis.
29. Upon submitting the Warranty Claim, you MUST submit documentation, as required
during the Claim process, within 5 business days or your claim will be denied, no
exceptions. Furthermore, continued operation of the vehicle after an issue has been
identified will void the Warranty Claim.
30. If we elect to replace your engine with another engine, the replacement is considered to
be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE
AT THAT TIME REMAIN IN EFFECT

31. Engine oil and filter MUST be changed at the first 1,000 miles after installation and
remaining oil and filter changes to follow manufacturers suggested schedule. (Official
Service Center Records must be kept – No personal maintenance records are accepted.
(Hand written etc.)
32. Oil and temperature light/gauge and speedometer MUST be in proper working order
33. New thermostat MUST be installed
34. New timing belt must be installed (if applicable)
**FAILURE TO PERFORM THESE OPERATIONS VOIDS WARRANTY**
LIMITED LIABILITY:
The liability of TOP OF THE LINE MOTORS AND TRANSMISSIONS is solely and exclusively limited
to supplying a replacement engine if available or refunding purchase price. TOP OF THE LINE
MOTORS AND TRANSMISSIONS does not assume and has no liability for labor costs or
replacement of oil or anti-freeze, damage to other engine parts or components towing charges,
telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle
or any other consequential damages. TOP OF THE LINE MOTORS AND TRANSMISSIONS has no
responsibility for any failure resulting from improper installation, modification of the product
faulty or incompatible parts and accessories and/or abnormal use of operation.
TOP OF THE LINE MOTORS AND TRANSMISSIONS sells used automobile engines and
transmissions, not used automobiles.
State and federal laws regulate odometer mileage for most used automobiles, but odometer
mileage determinations for used engines and engine parts are not practically possible, and are
not subject to known state and federal laws. Determination of mileage use for used engines or
transmissions cannot be done with certainty because these engines and transmissions are
routinely sold and transferred separate and apart from the original vehicle in which they were
installed. Therefore, all representations of mileage are estimates based upon information and
belief.
TOP OF THE LINE MOTORS AND TRANSMISSIONS does, however, offer extensive engine and
transmission part warranties regardless of mileage, relying upon Quality Used Engines
expertise evaluation of its products.
We do NOT accept anything Freight Collect.6 Months Part & Labor: Terms and Conditions
ENGINES
COVERAGE INFORMATION: Premium Gas Engine coverage expires 6 months from purchase
date or 5,000 miles from odometer at time of used engine installation; whichever comes first.
Economy Gas and Truck Engine coverage expires 6 months from purchase date or 5,000 miles
from odometer at time of used engine installation; whichever comes first. Economy Diesel
Engine coverage expires 6 months from purchase date or 5,000 miles from odometer at time of
used engine installation; whichever comes first.
COVERED COMPONENTS:
ENGINE: The following components of gasoline or diesel engines: pistons pins, crankshaft and
main bearings, connecting rods and rod bearings, camshaft and camshaft bearings, intake and
exhaust valves, valve springs, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm
shafts. The engine block and cylinder heads are covered only if damaged by a covered
component.
SEALS & GASKETS: Seals and gaskets are replaced only if part of repair or replacement of
covered components. Leaking gaskets or seals are not covered.
GENERAL, KEY TERMS & CONDITION:
REPLACEMENT PARTS (INCLUDING ENGINE): The engine must be installed within 10 business
days of its receipt. A new thermostat and timing belt must be installed at the time of engine
installation. Any claims occurring prior to receiving such funds will be considered pre-existing
and will not be covered.
In case of a total breakdown of a part or engine, the administrator’s obligation is limited to
repairing or replacing broken covered components. It is the administrator’s decision to replace
the engine or to replace part(s) that are covered under this contract. If replacement of an
engine is required and a replacement engine is not available, we reserve the right to pay in cash
the cost of replacement engine’s value. If the engine needs to be replaced under the coverage
of this contract, TOP OF THE LINE MOTORS AND TRANSMISSIONS has the option to replace the
said engine with another used assembly of like kind and quality, or paying the contract holder
the TOP OF THE LINE MOTORS AND TRANSMISSIONS wholesale replacement engine cost. QUE
will not be responsible for any freight cost incurred. Replacement of any parts or engine will be
done only once under this contract.TRANSFERABILITY: This product warranty is not transferable to another purchaser or another
engine.
ADMINISTRATOR’S RIGHTS TO TERMINATE BENEFITS: In the event of a claim, administrator
reserves the right to terminate the benefits of this product warranty upon the discovery of
fraud or misrepresentation of a material fact by the purchaser or the purchaser’s
representative. Evidence of fraud or misrepresentation is forwarded to the proper state and
federal authorities. Any vehicle used in the commission of a crime will have all benefits
terminated.
MAINTENANCE REQUIREMENTS:
35. Change oil per Manufacturer Requirements, whichever comes first after the initial oil
change and product installation. This must be done by a commercial facility.
36. Purchaser may not have their required maintenance performed by a service facility that
is owned or operated by the purchaser. Purchasers cannot perform their own
maintenance for product warranty requirements.
37. Acceptable records documenting purchaser’s adherence to the vehicle manufacturer’s
required maintenance are required in the event of a claim.
38. Acceptable records must be: issued on the date of maintenance, issued in the name of
purchaser, be signed by purchaser, be electronically generated, issued by the
commercial lubrication service facility performing the maintenance, include mileage,
date, vehicle identification number, year, make, and model, and include a record of
payment and service performed. Any handwritten information on records, receipts or
repair orders, pertaining to or documenting required maintenance are not acceptable.
EXCLUSIONS:
39. Breakdown or failure of any listed covered component prior to benefit activation is not
covered.
40. Any and all claims or damage resulting from: abuse, negligence, freezing, overheating of
any type, failure to maintain proper coolant, fluid, refrigerant, or lubrication levels,
personal damages, per diem
41. expenses, storage fees, medical expenses, telephone or rental charges, fire, flood,
vandalism, theft, collision, acts of GOD, competition or racing, usages not approved by
the vehicle manufacturer, improper load capacity, or improper towing, damages caused
by contaminated fluids, coolants, or lubricants for any reason, misuse, road conditions,
riots or acts of war. Excessive oil consumption and diminished performance are not
covered. Leaking seals, gaskets or fittings are not covered. Vehicle components that
require normal manufacturer’s recommended replacement intervals are not covered. Benefits are not active until all applicable fees or installment payment plan confirmation
has been received by the administrator. Benefits are not active until the customer calls
to activate warranty
42. Pre-existing conditions and problems that occur prior to the benefit activation date and
mileage are not covered. Covered components that are worn or burned but NOT broken
are not covered. Broken covered
43. components are defined as components that have cracked or separated into pieces.
Covered components that are flaking or have been damaged by excessive heat or
scoring are not covered.
44. Any component not listed as a covered component, is not covered. Damage to a
covered component due to non-covered component failure is not covered.
45. Incidental and consequential damages are not covered.
46. Vehicles with: a non-functioning odometer, a diesel engine manufactured before 1990, a
rotary engine, alterations not approved by the manufacturer including, but not limited
to, oversized or undersized tires
47. and lift kits, and vehicles used for commercial purposes are not eligible for coverage
under this product warranty.
48. Claims occurring outside the United States are not covered.
49. Once a claim has been initiated, the purchaser may not continue to operate the vehicle
until a claim decision has been made. Continued operation will void the claim.
50. Any work or repair done to vehicle without prior written authorization from
administrator is not considered an authorized claim.
51. Warranty will void if the part is used for racing, operated without proper fluids, or a
melted heat tab.
52. Freight is not paid under this contract on any parts or engine claims.
53. Towing & diagnostic charges are not paid under this contract.
54. Breakdown or failure means totally inoperable. It does not mean a decrease or gradual
reduction in the parts performance due to normal or abnormal wear and tear.
55. Breakdown caused by mechanical alterations not meeting manufacturer’s
specifications.
56. Breakdowns covered by factory recall.
57. Any covered part which is not broken or inoperable, which a repair facility recommends
or required to be repaired or replaced.
58. Breakdowns to a covered part already replaced under the contract.
59. Liability for tear down is the customer’s responsibility.
60. Defective parts must be made available for inspection upon the claims administrator’s
request.
61. Breakdown caused by excessive wear and tear for the year and mileage of vehicle are
not covered under this contract.62. Warranty is voided if heat tab is melted, or if engine has no heat tab at time of claim.
63. Breakdowns covered by manufacturer warranty or recall, distributor or repairers
guarantee, any other written warranty, government or court orders, decrees or
settlements, or any valid or collectable insurance
64. policy.
65. Improper engine installation.
66. We do not warranty oil leaks/damage on engines or transmissions due to non-replaced
seals, gaskets or filters.
TOP OF THE LINE MOTORS AND TRANSMISSIONS will reimburse the repairer up to $50.00 per
hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part
price as indicated on your original invoice, and (b) applicable numbers of hours derived from
labor allowances from nationally recognized labor time allowance manuals.
Limit of liability is $2,500 (aggregate) or the actual cash value of vehicle whichever is the lesser
amount at time of claim as determined by the low book amount in either KBB or the NADA
Guide at company’s discretion.
Labor claims are paid only if the customer receives a replacement engine from TOP OF THE
LINE MOTORS AND TRANSMISSIONS. If the customer receives an engine from an alternate
source, all Labor Claims will be voided.
Shipping Charges to Alaska and Hawaii are Non-Refundable
1 Year Part & Labor: Terms and Conditions
TRANSMISSIONS
COVERAGE INFORMATION: Coverage expires 6 months from purchase date or 5,000 miles
from odometer at time of transmission installation; whichever comes first. *All Heavy-Duty
Vehicles come with a 6 Month or 5,000 Miles Parts Warranty Only (Labor not included).
TOP OF THE LINE MOTORS AND Transmissions require the Transmission Cooler to be replaced
before installation or Warranty will be voided.
COVERED COMPONENTS:
Transmission: The following components of automatic or manual transmission: Torque
Converter, Oil pump, Governor, Drums, Planetaries, Sun Gear & Shell, Sprags, Shafts, Bearings,
Shift Rails, Forks, Synchronizers, External Switches and Sensors are not covered.Seals & Gaskets: Seals and gaskets are replaced only as part of repair or replacement of
covered components. Leaking gaskets or seals are not covered.
GENERAL, KEY TERMS & CONDITION:
Replacement Parts (Including transmission): In case of a total breakdown of a part or
transmission, the administrator’s obligation is limited to repairing or replacing broken covered
components. It is the administrator’s decision to replace the transmission or to replace part(s)
that are covered under this contract. If replacement of a transmission is required and a
replacement transmission is not available, we reserve the right to pay in cash the cost of
replacement transmission’s value. If the transmission needs to be replaced under the coverage
of this contract, TOP OF THE LINE MOTORS AND TRANSMISSIONS has the option to replace the
said transmission with another used assembly of like kind and quality, or paying the contract
holder the TOP OF THE LINE MOTORS AND TRANSMISSIONS wholesale replacement
transmission cost TOP OF THE LINE MOTORS AND TRANSMISSIONS will not be responsible for
any freight costs incurred. Replacement of any parts or transmission will be done only once
under this contract.
Administrator’s Right To Terminate Benefits: In the event of a claim, administrator
reserves the right to terminate the benefits of this product warranty upon the discovery of
fraud or misrepresentation of a material fact by the purchaser or the purchaser’s
representative. Evidence of fraud or misrepresentation is forwarded to the proper state and
federal authorities. Any vehicle used in the commission of a crime will have all benefits
terminated.
MAINTENANCE REQUIREMENTS:
67. Purchaser may not have their required maintenance performed by a service facility that
is owned or operated by the purchaser. Purchasers cannot perform their own
maintenance for product warranty requirements.
68. Acceptable records documenting purchaser’s adherence to the vehicle manufacturer’s
required maintenance are required in the event of a claim.
69. Acceptable records must be: issues on the date of maintenance, issued in the name of
purchaser, be signed by purchaser, be electronically generated, issued by the
commercial lubrication service facility performing the maintenance, include mileage,
date, vehicle identification number, year, make and model, and include a record of payment and service performed. Any handwritten information on records, receipts or
repair orders, pertaining to or documenting required maintenance are not acceptable.
EXCLUSIONS:
70. Breakdown or failure of any listed covered component prior to benefit activation is not
covered.
71. TOP OF THE LINE MOTORS AND Transmissions require the Transmission Cooler to be
replaced before installation or Warranty will be voided.
72. Any and all claims or damage resulting from: abuse, negligence, freezing,
overheating of any type, failure to maintain proper coolant, fluid, refrigerant, or
lubrication levels, personal damages, per diem expenses, storage fees, medical
expenses telephone or rental charges, fire, flood, vandalism, theft, collision, acts of God,
competition or racing, usages not approved by the vehicle manufacturer, improper load
capacity, or improper towing, damages cause by contaminated fluids, coolants, or
lubricants for any reason, misuse, road conditions, riots or acts of war. Leaking seals,
gaskets or fittings are not covered. Vehicle components that require normal
manufacturer’s recommended replacement intervals are not covered. Benefits are not
active until all applicable fees or installment payment plan confirmation has been
received by the administrator. Parts repaired under the transmission supplier warranty
qualify for labor reimbursement only. Benefits are not active until the customer calls to
activate warranty.
73. Pre-existing conditions and problems that occur prior to the benefit activation date and
mileage are not covered. Covered components are defined as components that have
cracked or separated into pieces. Covered components that are flaking or have been
damaged by excessive heat or scoring are not covered.
74. Any component not listed as a covered component, is not covered. Damage to a
covered component due to a non covered component failure is not covered.
75. Incidental and consequential damages are not covered.
76. Vehicles with: a non-functioning odometer, alterations not approved by the
manufacturer including, but not limited to, oversized or undersized tires and lift kits,
and vehicles used for commercial purposes are not eligible for coverage under this
product warranty.
77. Claims occurring outside the United States are not covered.
78. Once a claim has been initiated, the purchaser may not continue to operate the vehicle
until a claim decision has been made continued operation will void the claim.
79. Any work or repair done to vehicle without prior written authorization from
administrator is not considered an authorized claim.80. Freight is not paid under this contract on any parts or transmission claims.
81. Towing & diagnostic charges are not paid under this contract.
82. Breakdown or failure means total inoperable. It does not mean a decrease or gradual
reduction in the parts performance due to normal or abnormal wear and tear. Clutches
are not covered under this agreement.
83. Commercial use is not covered unless box is checked and the surcharge is paid.
84. Breakdowns caused by mechanical alterations not meeting manufacturer’s
specifications.
85. Breakdowns covered by factory recall.
86. Any covered part which is not broken or inoperable, which a repair facility recommends
or required to be repaired or replaced.
87. Breakdowns to a covered part already replaced under the contract.
88. Liability for tear down is the customer’s responsibility.
89. Defective parts must be made available for inspection upon the claims administrator’s
request.
90. Breakdowns caused by excessive wear and tear for the year and mileage of vehicle are
not covered under this contract.
91. Breakdowns that occurred while under another warranty of any kind.
92. Breakdowns covered by manufacturer warranty or recall, distributor or repairers
guarantee, any other written warranty, government or court orders, decrees or
settlements, or any valid or collectable insurance policy.
93. Improper transmission installation.
94. We do not warranty oil leaks/damage on engines or transmissions due to non replaced
seals, gaskets or filters.
95. Transmission cooler lines must be flushed or warranty will be void. Transmission may
need to be relearned, reset or flashed by dealer AND may need electronic valve body
replaced.
If the customer fails to meet any of the above-mentioned requirements, the Free Warranty shall
default to a 3 Month Parts Only Limited Warranty from the original date of purchase and
installation. Freight/Shipping cost for the replacement transmission is the sole responsibility of
the customer.
TOP OF THE LINE MOTORS AND TRANSMISSIONS will reimburse the repairer up to $50.00 per
hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part
price as indicated on your original invoice, and (b) applicable numbers of hours derived from
labor allowances from nationally recognized labor time allowance manuals.
Limit of liability is $2,500 (aggregate) or the actual cash value of vehicle whichever is the lesser
amount at time of claim as determined by the low book amount in either KBB or the NADA
Guide at company’s discretion.
Labor claims are paid only if the customer receives a replacement transmission from TOP OF THE LINE MOTORS AND TRANSMISSIONS.